Recently we added more detailed FAQ-Sections to several Product Descriptions in our online Shop. Among that first wave of FAQ updates was the WireView Pro II. These FAQs cover the WireView Pro II itself. In order to address frequently asked questions in regards to the Extended Warranty, this Clarifications subject are the most common questions. We have compiled an overview of our extended GPU warranty, explaining the coverage, installation requirements, cable compatibility and claims process. The official warranty terms are available here. Further details and clarification of the extended warranty conditions can be found below.
WireView Pro II Extended GPU Warranty - Clarification
What is covered?
The extended warranty covers damage to the GPU’s 12VHPWR / 12V-2x6 power connector and resulting damage to the graphics card where the cause falls within our published warranty conditions.
It is not a blanket warranty for every graphics card fault. Unrelated failures are not covered, and the extended warranty does not cover the PSU or other system components.
Coverage applies worldwide for 24 months from the purchase of the WireView Pro II, including where the GPU manufacturer’s warranty has already expired. It applies to the original WireView purchaser, is not transferable, and requires proof of purchase.
Installation and shutdown cables
Install and operate the WireView according to the instructions for your version. The standard models connect directly to the GPU; the Wired version connects its permanently attached cable directly to the GPU.
Neither the Y-splitter nor the USB cable is mandatory for extended warranty coverage. The Y-splitter is needed for automatic PC shutdown through the motherboard’s power-button connection. We recommend connecting it to use that additional protection.
Settings
Keep the required current, temperature and power monitoring enabled. Lowering protection thresholds below the defaults to trigger an earlier warning or shutdown does not invalidate coverage.
Enabling shutdown specifically for current imbalance is not mandatory under our current warranty conditions. Do not disable the required monitoring or raise protection thresholds above the prescribed defaults.
The GPU must remain within its manufacturer-specified operating limits. Excluded uses include shunt modifications, XOC BIOS operation with an increased power target, and commercial mining.
Extensions and adapters
We understand that some builds need more flexible cable routing. Suitable third-party extensions between the WireView and GPU may be used, provided the individual 12 V lines remain separate and the other warranty conditions are met.
An internal bridge joining those lines between the WireView and GPU prevents reliable monitoring of the current through each individual GPU power contact. Such configurations are not covered by our extended GPU power connector warranty. A 90° connector is not inherently a problem; its internal wiring is what matters.
On the PSU side, use cables approved for your exact PSU model and rated for the application. Using a suitable PSU cable between the PSU and WireView does not, by itself, invalidate coverage.
What happens if damage occurs?
If a connector shows signs of melting, overheating or damage, switch off the PC immediately and disconnect the PSU from the mains. Allow the components to cool down, and do not reuse damaged or discoloured connections. Where possible, leave melted connectors attached to the GPU for our inspection. Do not force apart any connections that have melted together. Take photos of the GPU, cables and WireView, and do not clean, repair or discard the affected parts before our assessment. Contact support@thermal-grizzly.com or our website’s contact form before sending anything. We will guide you through the next steps. Please provide your WireView purchase receipt, GPU model and serial number, a description of the issue, and photos. Logs are helpful if available. The affected GPU and WireView must be sent to us for inspection. For an accepted claim, we first repair the graphics card, normally starting with replacement of the damaged connector.
If repair is unsuccessful or cannot restore full functionality, we arrange a replacement with comparable performance. This does not guarantee the same brand, edition, purchase price, or an upgrade to a newer generation.
Under the current terms, customers initially pay the inbound shipping costs; all transport costs are reimbursed for an accepted claim.
External damage such as liquid exposure, mechanical damage or electrical surges, and damage caused by improper use or unsuitable cable combinations, is excluded as specified in the warranty terms. Your statutory consumer rights remain unaffected.